Refund & Cancellation Policy
Business Name: Commailer
Website: https://commailer.store
Effective Date: October 22, 2026
Last Updated: October 22, 2026
1. Introduction
At Commailer, we aim to provide clear service terms and transparent communication about payments, cancellations, and refunds.
This Refund & Cancellation Policy explains how cancellation and refund requests are handled for services offered through https://commailer.store, including custom mail server setup, business email infrastructure, email campaign creation and management, email marketing strategy, and email deliverability guidance.
Please read this policy before purchasing a service. By purchasing a service, you acknowledge this policy, subject to any mandatory rights available under applicable law.
2. Services Covered
This policy applies to services purchased directly from Commailer, where offered, including:
Custom mail server setup and configuration assistance.
Business email infrastructure planning.
Email campaign creation and management.
Email marketing strategy and consultation.
Email deliverability guidance and troubleshooting.
Related technical support or professional services.
Third-party services, including hosting, domain registration, software subscriptions, email platforms, and payment processing, may be subject to separate terms and refund policies set by the relevant provider.
3. Cancellation Requests
You may request cancellation by emailing support@commailer.store.
Please include your name, order or invoice reference if available, the service purchased, and a brief explanation of your request. Do not include passwords, authentication codes, or payment card details.
Cancellation eligibility depends on the type of service, whether work has started, the agreed service terms, and applicable law.
Where work has not started, we will review the request and explain whether cancellation and a refund are available under the applicable terms.
Where work has already started, any refund assessment may take into account work completed, resources reasonably committed, deliverables provided, and costs that cannot reasonably be recovered, subject to applicable law and the agreement for that service.
4. Refund Eligibility
Refund requests are reviewed individually and in accordance with the service agreement, this policy, and applicable consumer protection laws.
A refund may be considered in circumstances such as:
A duplicate payment for the same order.
A payment made in error that can be verified.
A service that Commailer is unable to provide as agreed.
A material failure to deliver the agreed service, where a refund is an appropriate remedy.
An eligible cancellation request made before work begins.
Another circumstance where a refund is required by law or the applicable written agreement.
Approval depends on the facts of the case and any applicable legal requirements. A refund is not automatic merely because a customer changes their mind after work has been completed.
5. Services Already Started or Completed
Some Commailer services involve planning, consultation, configuration, technical analysis, campaign creation, or other professional work.
Where work has already been performed, the amount refundable, if any, will be assessed based on the agreed service terms, the work completed, the value of deliverables provided, and applicable law.
We will not use this policy to remove mandatory statutory refund or cancellation rights. Any special conditions for starting work during a cancellation period must be communicated and agreed where the law requires this.
6. Digital Deliverables and Custom Work
Certain services may involve customized configurations, technical recommendations, campaign materials, reports, or other digital deliverables prepared for a particular customer.
If customized work has been completed and delivered in accordance with the agreement, a change of preference alone may not qualify for a refund, subject to applicable law.
If a deliverable is materially different from what was agreed, please contact us with details so we can review the issue and determine an appropriate remedy.
7. Third-Party Fees and Subscriptions
Commailer may help customers configure or use services supplied by independent third parties.
Charges for domain registrations, hosting, email platforms, software subscriptions, advertising services, or other third-party products may be billed separately. Their refund eligibility is determined by the relevant provider's terms and applicable law.
Commailer cannot promise a refund of third-party fees that it did not collect or control. We can, where reasonably possible, help direct customers to the relevant provider's refund process.
8. Service Delays and Technical Issues
Service timelines may be affected by incomplete customer information, third-party provider restrictions, DNS propagation, hosting limitations, customer approvals, or circumstances outside Commailer's reasonable control.
If a delay or technical problem occurs, contact us so we can review the situation and explain the available options.
If Commailer cannot provide a service as agreed, we will consider an appropriate resolution under the service agreement and applicable law. We do not guarantee email inbox placement, uninterrupted delivery, specific campaign performance, or a particular commercial result.
9. How to Request a Refund
To submit a refund request:
Email support@commailer.store.
Use the subject line “Refund Request”.
Include your name and order or invoice reference, if available.
Identify the service and payment concerned.
Explain the reason for the request and provide relevant supporting information.
Please do not send passwords, authentication codes, full payment card numbers, or other unnecessary sensitive information.
We may request reasonable additional details to verify the transaction and assess the request.
10. Review and Response
We will review refund and cancellation requests within a reasonable period and communicate our decision or request any necessary additional information.
The time needed to resolve a request may depend on the complexity of the issue, the service agreement, payment verification, and any involvement of third-party providers.
If a refund is approved, we will explain the amount and the applicable processing method.
11. Refund Processing
Approved refunds will generally be returned through the original payment method where feasible and permitted by the payment provider.
The time required for the funds to appear in your account may depend on the payment processor, bank, card issuer, or other financial institution. We cannot guarantee an exact posting date controlled by a third party.
If the original payment method is unavailable, we will discuss an appropriate alternative where permitted by law and the payment provider's requirements.
12. Chargebacks and Payment Disputes
If you have a concern about a charge, please contact us at support@commailer.store so we can review it.
Nothing in this policy prevents you from exercising any lawful rights available through your bank, payment provider, card issuer, or relevant dispute-resolution process.
We may provide relevant transaction and service records when responding to a payment dispute, subject to applicable law.
13. Consumer Rights
This policy does not exclude, restrict, or replace any mandatory rights you may have under applicable consumer protection laws.
Depending on the transaction, jurisdiction, and nature of the service, you may have statutory rights relating to defective services, non-delivery, cancellation, or refunds.
If a provision of this policy conflicts with a mandatory legal right, the applicable law will prevail.
14. Changes to This Policy
Commailer may update this Refund & Cancellation Policy to reflect changes in its services, payment processes, or legal requirements.
The updated policy will be published on this page with a revised “Last Updated” date. Changes will apply subject to applicable law and any existing contractual commitments.
15. Contact Information
For refund requests, cancellations, billing questions, or concerns about a service, contact:
Commailer
Website: https://commailer.store
Email: support@commailer.store
Address: NO315, Bauri Para, Mangalpur, Raniganj, Paschim Bardhaman, West Bengal 713347, India.
Please include relevant order information so we can review your request efficiently.
Important: This policy is a general template, not legal advice. Before publishing, confirm that it matches your actual services, payment methods, cancellation process, and refund practices. Do not advertise a specific refund period or guarantee unless you are prepared to honor it and it complies with applicable law.