Service Cancellation Policy
Effective Date: October 22, 2026
Website: https://commailer.store
Business Name: Commailer
Contact Email: support@commailer.store
1. Overview
At Commailer, we understand that business requirements can change. This Service Cancellation Policy explains how customers can request cancellation of our services, including business email setup assistance, mail server configuration, email infrastructure support, and email campaign management.
Please review this policy before purchasing a service. Any cancellation is subject to the service agreement, applicable refund terms, and work already completed.
2. How to Request a Cancellation
To request cancellation, email support@commailer.store with the following information:
Your full name or business name
The email address used for your order
Your order number or service details
The service you wish to cancel
The reason for cancellation, if you would like to provide it
Please submit your request in writing so we can review and confirm it. A cancellation request is not considered confirmed until we acknowledge it.
3. Cancellation Before Work Begins
If you request cancellation before work on your service has started, we will review your request and determine whether cancellation and a refund are available under our Refund & Cancellation Policy.
Any third-party charges already incurred on your behalf may be excluded from a refund where permitted by applicable law and the agreed service terms.
4. Cancellation After Work Has Started
If work has already begun, the amount refundable, if any, may depend on the work completed, resources committed, and the terms agreed at the time of purchase.
For services such as email infrastructure configuration, server setup assistance, technical consultation, or campaign preparation, completed work may not be refundable where permitted by applicable law and our published refund terms.
We will explain the status of the work and any applicable charges when reviewing your request.
5. Monthly and Recurring Services
For recurring services, including monthly email campaign support or ongoing technical assistance, please contact us before your next billing date to request cancellation.
Unless your service agreement states otherwise:
Your cancellation request will apply to future billing periods once confirmed.
Charges for a billing period that has already started may not be refundable, subject to applicable law and the agreed terms.
Work already completed or specifically authorized may remain payable.
Any third-party subscriptions, hosting services, domain registrations, or email platform fees must be managed according to the relevant provider's cancellation terms.
Please do not assume that cancelling a Commailer service automatically cancels any separate third-party subscription.
6. Email Campaigns and Scheduled Work
If you wish to cancel a scheduled email campaign or related service, contact us as soon as possible.
We will review whether the campaign preparation, configuration, or other work has already started. We cannot guarantee cancellation of work that has already been completed or of a campaign that has already been scheduled or sent through a third-party platform.
Customers are responsible for confirming campaign details, recipient permissions, and sending instructions before authorizing a campaign.
7. Service Suspension and Outstanding Payments
We may suspend or discontinue services where permitted by the applicable agreement, including in cases of overdue payments, misuse, security concerns, or violations of our Acceptable Use Policy.
Suspension or termination due to a policy violation does not automatically entitle a customer to a refund. Any outstanding amounts and refund eligibility will be assessed under the applicable service terms and relevant law.
8. Confirmation of Cancellation
After reviewing your request, we will respond by email to confirm the cancellation or explain any additional information required.
Please retain the confirmation email for your records. If you do not receive a response, contact us again at support@commailer.store.
9. Changes to This Policy
Commailer may update this policy when necessary to reflect changes in our services or business practices. The latest version will be published on this page with its effective date.
10. Contact Us
For questions about cancelling a service, please contact:
Commailer
Email: support@commailer.store
Website: https://commailer.store
Address: NO315, Bauri Para, Mangalpur, Raniganj, Paschim Bardhaman, West Bengal 713347, India
We aim to handle cancellation requests clearly and fairly, in accordance with the applicable service terms and laws.